Refund policy
100-Day Return Promise
We want you to have enough time to experience your Vrokti cookware in your own kitchen. If you are not satisfied with your purchase, you may request a return within 100 days of receiving your order.
Our 100-Day Return Promise is provided in addition to, and does not replace, any statutory consumer rights available to you.
Eligibility
To qualify for a return:
- You must contact us within 100 days of the date your order was delivered.
- The product must have been purchased directly from vrokti.com.
- You must provide your order number and the email address used for the purchase.
- The product must be returned with all detachable components and accessories originally supplied.
Products purchased during a promotion or at a discounted price are covered by the same 100-Day Return Promise. A promotional price does not make an item non-returnable.
Can I Return a Used Pan?
Yes. You may use the cookware for a reasonable household trial before deciding whether it is right for you.
Normal signs of careful cooking and cleaning will not automatically prevent a return. However, the product must not be intentionally damaged, heavily neglected or used in a manner inconsistent with the care instructions.
The following may not qualify for a refund under our voluntary 100-Day Return Promise:
- Damage caused by misuse, accidents or improper storage;
- Severe overheating, burning or thermal shock;
- Damage caused by unsuitable utensils, abrasive cleaning or harsh chemicals;
- Missing handles, accessories or other supplied components;
- Commercial, restaurant or rental use;
- Products altered, repaired or modified by someone other than Vrokti;
- Returns showing excessive damage beyond a reasonable household trial.
This does not affect your legal rights where a product is faulty, defective or not as described.
How to Start a Return
Before sending anything back, contact us at support@vrokti.com with:
1. Your order number;
2. The product you wish to return;
3. A brief reason for the return;
4. Clear photographs of the product and all included components.
We will review your request and provide the correct return address and return instructions.
Please do not send a return to an address shown on the parcel or elsewhere on our website unless we have confirmed that address for your return. Unauthorised returns may be delayed or refused if we cannot identify the order.
After receiving return authorisation, the product should normally be dispatched within 14 days.
Return Packaging
Original retail packaging is preferred but is not mandatory.
You are responsible for packing the product securely so that it is protected during transit. Where possible, use the original protective materials or packaging that provides equivalent protection.
We may make a reasonable deduction if the product is damaged during return shipping because it was inadequately packaged, except where prohibited by applicable law.
Return Shipping Costs
For returns made because you changed your mind under our voluntary 100-Day Return Promise, you are responsible for the return shipping cost.
We recommend using a tracked shipping service and retaining the shipping receipt until your refund has been completed. Vrokti is not responsible for a return parcel that is lost before it reaches the designated return address.
If the item is faulty, damaged on arrival, materially different from its description or if we sent the wrong product, we will provide an appropriate remedy and cover reasonable return shipping costs where required.
For international returns, additional postage, customs charges or import fees incurred when returning a non-faulty product are normally the customer’s responsibility.
Refunds
Once the returned product has been received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method. We aim to issue the refund within 10 business days after receiving and inspecting the return, and always within any period required by applicable law.
Your bank, card issuer or payment provider may require additional time to display the refund in your account.
For returns made under our voluntary 100-Day Return Promise after any applicable statutory cancellation period has expired, the refund normally covers the purchase price of the returned product. Original delivery charges, express shipping charges, customs duties, taxes and other third-party charges are not refundable unless required by law or the return is caused by our error.
Where applicable law gives you a statutory right to cancel an online order, we will also refund the standard outbound delivery charge to the extent required by that law. Additional costs for express or upgraded delivery may not be refundable.
Damaged, Faulty or Incorrect Products
Please inspect your order shortly after delivery.
If your product arrives damaged, appears faulty or is not the product you ordered, contact us as soon as possible at support@vrokti.com. Include your order number and clear photographs showing the product, packaging and shipping label.
Depending on the circumstances and your applicable legal rights, we may offer:
- A replacement;
- A repair;
- A partial refund;
- A full refund.
Damage caused during delivery, manufacturing defects and incorrect items are handled separately from change-of-mind returns.
Exchanges
We do not currently offer direct exchanges.
To obtain a different size or product, return the original item in accordance with this policy and place a new order separately.
Gifts and Bundles
Products sold as part of a bundle must normally be returned as the complete bundle to receive a full refund.
If a promotional gift was supplied because the order met a qualifying purchase threshold, the gift must also be returned. If it is not returned, we may deduct its stated retail value from the refund where permitted by law.
Statutory Consumer Rights
Nothing in this policy excludes, restricts or replaces rights available to you under applicable consumer law.
Consumers in certain jurisdictions, including the United Kingdom and European Union, may have a statutory right to cancel an online purchase within a specified period after delivery without providing a reason. They may also have separate legal remedies where goods are faulty, not as described or not fit for purpose.
Where this policy conflicts with a mandatory consumer protection law, the applicable law will take precedence.
Contact Us
For return requests or questions about this policy, contact:
Vrokti Ltd
Email: support@vrokti.com
Website: vrokti.com
Please include your order number in all return-related correspondence.